Frequently Asked Questions
Everything you need to know about your Origo Shoes journey.
How do I know which size to order?
We recommend referring to our printable size guide located on each product page. Our shoes generally run true to size, but if you are between sizes, we suggest sizing up for the most comfortable fit.
What is your return and exchange policy?
We offer a 30-day return window for all unworn shoes in their original packaging. Exchanges are always free, while returns for a refund incur a small shipping and handling fee.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental United States. Express shipping options are available at checkout if you need your footwear sooner.
Are Origo shoes sustainably made?
Yes, sustainability is at our core. We use eco-friendly materials such as recycled rubber, organic cotton, and responsibly sourced leather to minimize our environmental footprint.
Do you ship internationally?
Currently, we ship to the United States, Canada, and select European countries. Shipping costs and delivery timelines vary depending on the destination and are calculated at checkout.
How should I clean and maintain my shoes?
For canvas styles, we recommend spot cleaning with mild soap and cold water. For leather styles, use a damp cloth and a specialized leather conditioner to keep the material supple and durable.